TallyBridge by Comsky

Delete your account

Applies to the TallyBridge mobile app (in.co.comhard.tallybridge) and the TallyBridge web app.

You can have your TallyBridge account and the data held with it deleted. This page says how to ask, exactly what is erased, what we must keep, and how long it takes.

The short version

Email comhardapps@gmail.com from the address you signed up with.
We reply within 7 days and complete deletion within 90 days.
Deleting the app does not delete anything from our servers, and nothing we do here touches your own TallyPrime data — that stays on your machine.

How to request it

Send an email to comhardapps@gmail.com with the subject Delete my TallyBridge account, including:

the email address you sign in with;
your organisation name as it appears in the app;
whether you want only your own user removed, or the entire organisation and all of its books.

Send it from the registered address where you can. We will always verify who you are before erasing anything — an accounting record is not something to delete on an unverified request, and the person asking is not always the person who owns the books.

What gets deleted

Deleted	What that covers
Your account	Name, email address, phone number, password hash, sign-in history and notification settings.
Your books	Everything synced from your TallyPrime — ledgers, groups, vouchers, bills, stock items and balances — including the customer and supplier details contained in them.
Devices	Notification tokens for every phone signed in to the account.
Organisation	If you ask for the whole organisation: its companies, its other users, and its saved settings and reports.

What we keep, and why

Two things survive a deletion request, and both are because the law requires it rather than because we want them:

Invoices and payment records for what you bought from us, kept for the statutory retention period under Indian tax law.
The record of the deletion itself — that a request was made, by whom and when — which is what lets us prove we honoured it.

Nothing in either category is your accounting data.

How long it takes

We acknowledge your request within 7 days.
We serve at least 48 hours of advance notice before erasing, so a request made in error can still be stopped.
Deletion completes within 90 days, across our live database and our backups.
You can cancel a pending request at any point before it runs, by replying to the same email thread.

Two things people expect and should not

Uninstalling the app deletes nothing on our side. It removes the app from your phone; your account and books stay until you ask for them to go.
Your TallyPrime data is never touched. TallyBridge reads a copy of your books from your own machine. Deleting your account removes our copy, not yours.

If you can still sign in

Signed-in users on a paid plan can also raise the request through support inside the app, which reaches the same queue. Either route is fine; the email route is documented here because it works whether or not you can get into your account.

Contact

Deletion and privacy requests — comhardapps@gmail.com
Grievance Officer — Alok Verma, CPO, comhardapps@gmail.com
Post — Comhard Technologies Pvt. Ltd., 4th Floor, Tower C, Embassy, Galaxy Business Park, A 44-45, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309, India

Write to us in English or Hindi. For the full detail of what we hold and why, see the privacy notice.